Frequently Asked Questions
orders
Within 12 hours of placing your order. After this period, processing begins and cancellation is no longer possible.
Orders may be changed withing 12 hours of purchase. After this time, processing begins and changes are no longer possible.
Please check the size guide before placing your order. We cannot accept returns or exchanges due to incorrect size selection.
Delivery
Yes. We offer complimentary worldwide delivery on all orders.
Orders are processed within 2 - 5 business days. Delivery usually takes 3–20 business days, depending on the destination.
Not always. Items may arrive separately depending on production and shipping location.
Yes. Tracking details are sent by email once your order has been dispatched.
Please contact us within 7 days of delivery with photos of the item and packaging.
If tracking confirms the order is lost, we will arrange a replacement or refund.
Returns
Issues must be reported within 30 days of delivery.
Returns are accepted only for defective, damaged, or incorrect items.
We do not offer standard exchanges. Replacements are provided only for defective, damaged, or incorrect items.
product
Each LE SOBOL product is produced with care and quality control before dispatch. Slight variations may occur due to the nature of production and materials.
Refunds are issued only for defective, damaged, or incorrect items.
payments
We accept major cards and secure payment methods available at checkout.
Support
Contact us at info@lesobol.com. We usually respond within 24–48 hours.